- Situation
- Consulted on an internal SRP tool focused on searching for agents and adding reports for supervisors and management.
- Main Tasks and Goals
- Ensure all work adhered to SRP’s branding
- Provide efficient flows for various tasks (ie ability to assign skills to agents, provide details from a webform)
- Take early sketches from developer and project team and then create mockups and functional prototypes to ensure tasks felt intuitive to end users
- Solution
- Worked alongside internal developers and project management team to ensure their needs were met
- Provided a webform with easier scanability of sections and more clearly defined hierarchy of data