Situation Consulted on an internal SRP tool focused on searching for agents and adding reports for supervisors and management. Main Tasks and Goals Ensure all work adhered to SRP's branding Provide efficient flows for various tasks (ie ability to assign skills to agents, provide details from a webform) Take early sketches from developer and [...]

SRP WSAS Application Suite Situation Design a web-based UI to be used across multiple employee groups within SRP Water, replacing their existing applications Main Tasks and Goals Accommodate multiple user groups (Scheduling, Accounting, Distribution, etc) so that they can complete their daily working tasks Responsive web-based components, ensure all processes can be easily [...]

SRP My Account Situation Update SRP's My Account portal for all customers (both residential and commercial, as well as Power and Water users) Main Tasks and Goals Improve accessibility and usability, remove redundancies and ROT, make tasks more efficient Responsive website, ensure all processes can be easily managed on both desktop and mobile [...]