Supervisors required certain abilities for each call ID including the ability to leave comments, see relevant scores for specific survey questions, and other general data. Situation Consulted to help design a web-based UI for SRP internal call center agents and supervisors to help evaluate agents. Main Tasks and Goals Update screens from an older [...]

Situation Assisted SRP developers within the My Account team on various side projects; ranging from creating unique accounts to test aspects of My Account, creating a tool to assist the Marketing team insert text/images into an email template, and updating existing back-end applications. Main Tasks and Goals Ensure all work adhered to SRP's branding [...]

Situation Consulted on an internal SRP tool focused on searching for agents and adding reports for supervisors and management. Main Tasks and Goals Ensure all work adhered to SRP's branding Provide efficient flows for various tasks (ie ability to assign skills to agents, provide details from a webform) Take early sketches from developer and [...]