Supervisors required certain abilities for each call ID including the ability to leave comments, see relevant scores for specific survey questions, and other general data. Situation Consulted to help design a web-based UI for SRP internal call center agents and supervisors to help evaluate agents. Main Tasks and Goals Update screens from an older [...]

Situation Assisted SRP developers within the My Account team on various side projects; ranging from creating unique accounts to test aspects of My Account, creating a tool to assist the Marketing team insert text/images into an email template, and updating existing back-end applications. Main Tasks and Goals Ensure all work adhered to SRP's branding [...]

Situation Consulted on an internal SRP tool focused on searching for agents and adding reports for supervisors and management. Main Tasks and Goals Ensure all work adhered to SRP's branding Provide efficient flows for various tasks (ie ability to assign skills to agents, provide details from a webform) Take early sketches from developer and [...]

SRP WSAS Application Suite Situation Design a web-based UI to be used across multiple employee groups within SRP Water, replacing their existing applications Main Tasks and Goals Accommodate multiple user groups (Scheduling, Accounting, Distribution, etc) so that they can complete their daily working tasks Responsive web-based components, ensure all processes can be easily [...]

SRP Water App Situation Rewrite SRP's Water app Main Tasks and Goals Designed for SRP's water utility customers Rewrite application with minimal new features Developed in Telerik/Kendo Solution Updated application with newest brand standards Improved existing flows with clear communication and more robust dashboard Designed a singular UI to work on both Android [...]

SRP Power App Situation Created SRP's first mobile app Main Tasks and Goals Designed for credit-based residential customers Provided ability to make payments, check usage, and report outages Developed in Ionic, later in Native code bases- interfaces support idioms for both Android and iOS Solution Worked with users to test and provide feedback [...]

SRP M-Power App Situation Created a mobile app specifically for SRP M-Power users Main Tasks and Goals Designed for M-Power price plan users; plan works as a "pay as you go" electricity service Asked to look distinctively different from the SRP Power app Developed in Ionic with a single UI, later in Native [...]

SRP My Account Situation Update SRP's My Account portal for all customers (both residential and commercial, as well as Power and Water users) Main Tasks and Goals Improve accessibility and usability, remove redundancies and ROT, make tasks more efficient Responsive website, ensure all processes can be easily managed on both desktop and mobile [...]