SRP Power App Situation Created SRP's first mobile app Main Tasks and Goals Designed for credit-based residential customers Provided ability to make payments, check usage, and report outages Developed in Ionic, later in Native code bases- interfaces support idioms for both Android and iOS Solution Worked with users to test and provide feedback [...]

SRP M-Power App Situation Created a mobile app specifically for SRP M-Power users Main Tasks and Goals Designed for M-Power price plan users; plan works as a "pay as you go" electricity service Asked to look distinctively different from the SRP Power app Developed in Ionic with a single UI, later in Native [...]

SRP My Account Situation Update SRP's My Account portal for all customers (both residential and commercial, as well as Power and Water users) Main Tasks and Goals Improve accessibility and usability, remove redundancies and ROT, make tasks more efficient Responsive website, ensure all processes can be easily managed on both desktop and mobile [...]